Shipping is dependent on the products you select. Many of our products are custom made and sent directly from the manufacturer location to keep costs to a minimum. Other items are delivered from our warehouse locations around the USA. (Sorry, no residential deliveries.) Shipping costs are dock to dock to business or commercial facilities within the continental United States and Canada only. Please contact us for a freight quote to other areas or if you would like to make additional arrangements for your order. We are happy to arrange for 24 hour call notices, lift gate services, inside delivery or installation and trash removal for an additional fee.
International Orders We only process orders and ship inside the continental United States and Canada.
Large items such as furniture are shipped via freight or common carrier truck to business and commercial facilities within the Continental United States and Canada. (Sorry, no residential deliveries.) Unless prior arrangements have been made, it is standard that your order will be moved to the end of the truck and it is your responsibility to unload the product and bring it inside your facility. We are happy to arrange for 24 hour call notices, lift gate services, inside delivery or installation and trash removal for an additional fee.
Small items will be sent UPS Ground, Fed Ex, or USPS within the continental United States. (Sorry, no residential deliveries)
Lead Times also vary by product; to check the lead time on a product, visit the page of the product you are interested in and at the bottom of the screen you will find the lead time under the (additional information tab) Feel free to contact us for the most accurate times.
Free Shipping Items We are happy to offer free dock to dock shipping on select products to anywhere in the continental United States. This means that you the customer are responsible for unloading items from the freight truck at the time of delivery if it cannot be sent via common carrier. 24 hour call notifications, lift gate service (bringing the item(s) down to ground level) or inside delivery can be arranged for an additional fee.
Shipping Costs You can easily calculate the freight cost of an item using the freight calculator in your shopping cart. First add your item(s) to the cart, if you are not directed to your shopping cart immediately you can access the shopping cart in top right hand corner of your screen. Under the products in your cart is a freight estimator, enter your country, state and zip code, then press "get a quote". The rate should appear below.
Using Your Own Freight Carrier Please contact us if you would like to use your own freight carrier Info@kay-twelve.com. Orders will not be processed until a bill of landing is completed and submitted.
If you have questions or would like to make special arrangements, please contact us. 1-888-624-5451